Now Assist - Self Learning?
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03-12-2025 04:27 AM
Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search?
I know that within one virtual agent conversation the user can ask multiple queries and Now Assist will use information from previous questions/answers to give a better new answer.
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03-13-2025 07:31 AM
Now Assist Skill Kit (NASK) End-to-End Play for Partners
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-13-2025 09:14 AM
That course does not show up for me. I only see Now Assist Skill Kit Fundamentals.
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03-13-2025 09:20 AM
You can log in to Now Learning and search for the Now Assist course. You need to check the "fee-based" course to find the answer to your issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-13-2025 12:05 PM
I don't have fee-based options. And even if I did, I wouldn't want to pay for something that ServiceNow should have documented.
Like @benm3 I'm trying to understand how the Now Assist engine learns and how/if we can contribute to the learning process.
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03-13-2025 02:37 PM
Now Learning on demand courses are free of cost these days, so you can do the training with out any payment.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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