Now Assist - Self Learning?

[benm3]

Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search? 

I know that within one virtual agent conversation the user can ask multiple queries and Now Assist will use information from previous questions/answers to give a better new answer. 

[Ankur Bawiskar]

@benm3 

It all depends on how the LLM models within ServiceNow are trained.

Over a period of time based on data set it should give the most relevant or correct suggestions.

But currently it's not fully matured and ServiceNow will definitely plan to enhance it based on customer feedbacks

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