Now Virtual Agent

[Thang Hoang]

Today, i cannot interact with Now Virtual Agent in Copilot.

[Bhuvan]

@Thang Hoang 

Try repairing the plugin and follow below knowledge article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2442912

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Thang Hoang 

Thanks for marking the post as helpful. Please check if the solution I provided helps to resolve your issue.

If yes, please accept the solution.

Thanks,

Bhuvan

[Afrith Shariff]

Hi @Thang Hoang ,

Please try to Raise a HI Servicenow case for this.

Thanks,

Afrith

[kaushal_snow]

@Thang Hoang ,

It often indicates a misconfiguration or version/plugin compatibility issue, check that Now Assist and the Gen AI Controller plugins are correctly installed and on supported versions (e.g. Yokohama Patch 3 or Xanadu Patch 9+), and if everything appears correct, repair or reinstall those plugins or raise a HI case with ServiceNow support to investigate OOTB issues.....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.