Typeahead widget suggestions working weirdly

archie5
Tera Expert

I created 4 server catalog items, they have server in the names. when i type ser in the typeahead widget on portal, it shows me those 4 server catalog items in suggestions, but when when i type serv or server, it doesn't show those suggestions. It shows servicenow or other server catalog items. Why is this? I came across a property glide.knowman.search_character_limit which is set to 3. But 3 should be minimum characters and it should not work otherwise for more characters, isn't it?

3 REPLIES 3

RaghavSh
Mega Patron

No, that 3 is minimum characters and it is not for typeahead search.

 There is a different property for that.

I believe you need to make some changes to search suggestions table as search suggestions are built based on the search terms.

 

Refer : https://www.servicenow.com/community/servicenow-ai-platform-forum/search-suggestion-in-service-porta... 


Please mark the answer correct/helpful accordingly.

 


Raghav
MVP 2023
LinkedIn

Raghav,

Can you explain how can I modify the search suggestions to show server catalog items when server is enetered?

Archie

I believe go to "sys_search_suggestion" table and search name starts with "ser".

After that try searching with server and run "Build Search Suggestions" scheduled job.

 

I would suggest doing this in dev 1st.


Please mark the answer correct/helpful accordingly.

 


Raghav
MVP 2023
LinkedIn