NowAssist available in PDIs

[Diane22]

Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have 🙂

[Simon Hendery]

Hi @Bhuvan  

I believe answers on the Community should be of a high standard, and those who post them should be called to account if what they submit is inaccurate or simply repeats what others have already posted. 

[Bhuvan]

@Simon Hendery 

This is my final reply to any of your posts.

If you have any difference of opinion to my future posts, please use Report Inappropriate Content option to report it to the moderators and request you to not advise on standards of posting as I know what I am posting. Go to your historical posts and see how many times you have responded to posts where others already provided answers for the question. Please ask yourself how many meaningful contributions you made to the community in the recent past as all of your posts is about complaining on other contributors rather than you contributing to the forum.

I know my contributions to the Community and quality of my posts and I am neither asking for your suggestion nor your opinion. Please refrain from preaching others when not requested and stop this offensive behavior. Community moderators are here for a reason and if you have any concerns on the quality of posts, please report to them rather than making this space unwelcoming to contributors.

Thanks,

Bhuvan

[GlideFather]

@Simon Hendery 

Generally speaking, you're right as many people here just copy what others have already contributed. I've seen several posts where someone pasted my exact reply to the same question without even rephrasing it 😄and when I inform them that it's not cool they feel insulted, like wtf? They would kick them of a university if they would do it there...

This also creates a situation where if there's already one or two good answers, the original poster usually accepts these. But when multiple people repeat the same thing over and over again, they often end up not accepting any answer at all, probably because they don’t want to choose between identical responses. And it feels a bit demotivating when you spend your free time for "nothing". 

That's the reason why I rather focus on“Unreplied questions"  and prioritize answering those. If someone has already commented on them, I only add something if I have a new or additional point to contribute.

I’m not calling anyone's name out.. you can see it yourself by checking a few posts

...

EDIT: edits highlighted in bold - missing words and added link

[Simon Hendery]

Well said, @GlideFather. I completely agree that multiple similar answers to the same question don't help anyone.

For a very small number of Community contributors, their playbook seems to be:

1) Answer as many questions as possible, without worrying too much about the quality of those answers.

2) Aggressively follow-up every post, often more than once, asking for helpfuls & corrects.

3) Repeat.

In my view, if a scan of a contributor's recent replies shows they've posted more follow-up requests for helpfuls/corrects than actual answers, it indicates they're not behaving in the best interests of the Community.

People using this playbook should stop and consider that 'less is more'. Posting fewer, but more accurate, answers will likely get them to the top of the leaderboard just as fast, if that's what their motivation is. It will also earn them much more respect.

[GlideFather]

Thank you @Simon Hendery for your answer.

I cannot agree more and yeah, surely there's freedom of speech but when you look at it from the other side - when searching for answers on my own questions, what feels better - a community question with 4 answers where 2 are marked as solution or 17 answers where there's no solution and you don't want to read all of them to realise they are basically just one... it usually demotivates me from reading it at all 😞 

And about the step 2... I also do that sometimes 😄

I think I have two reasons for it

• First, I want some kind of feedback on what I did — was it really worthy the effort? Did it help anyone? It’s really tiring to spend time on something and then just get ignored,
• Second reason is that if it doesn’t seem useful and I want to know the correct answer myself for future usage then I try to bring the spotlight back to the top of the list with the "recently updated" filter, so maybe someone notices it and not going to disappear forever.

Anyways, thank you and have a wonderful weekend!