Purpose is to show similar incidents to help agent resolve current incident

[shaistayad]

We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. 

Any idea how we can implement this?

[shaistayad]

Then, Any idea how can we display the result on SOW workspace?

[rpriyadarshy]

You Can refer Details from below URL how to setup recommendations-

https://www.servicenow.com/docs/bundle/vancouver-it-service-management/page/product/service-operatio...

https://www.servicenow.com/docs/bundle/vancouver-it-service-management/page/product/service-operatio...

https://www.servicenow.com/community/itsm-articles/how-to-setup-amp-configure-similarity-model-in-ta...

You Can explore recommendation Rule Options also.

Regards

RP