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Purpose is to show similar incidents to help agent resolve current incident

shaistayad
Tera Contributor

a month ago

We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. 

Any idea how we can implement this?

 

shaistayad_0-1756038863315.png

 

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shaistayad
Tera Contributor
In response to rpriyadarshy

4 weeks ago

Then, Any idea how can we display the result on SOW workspace?

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