Dear all,
I am actually learning to build custom skill using now assist skill kit.
For that I use for reference the follwoing lab :
https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now...
At some point this lab shows the way to use RAG and retriever tool.
Something is not clear to me at this level.
I understand eearlier that using Retriver tool and RAG is used to add external data to the model. But here it simply ask the tool to browse the entire KB for getting what it needs.
Normaly for external data, I understand that it should prompt us to import files no ?
In this lab, does the point was just to show how to use the retriever or does the kb would have been possibily scan using an other way ?
Thanks or clarification
Regards
