Now Assist in Virtual Agent to get a LLM based Chat Experience

SoumyaK
Tera Contributor

3 weeks ago

Hi,
We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-... .

Now, we want to enable Now Assist in Virtual Agent, so that we can perform a LLM based chat using the APIs :
Common Virtual Assistant Endpoint :
-- POST https://<your_instance>.service-now.com/api/sn_va_as_service/bot/integration

We were able to start and continue convesation, with topic base approach, but we want to implement a free flow text base experience, with is backed by LLM. So we thought we need Now assist in VA and AI search Enabled, but still we are not able to achieve that. 

Can anyone help, with the next steps. Thanks !




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rpriyadarshy
Tera Guru

2 weeks ago

@SoumyaK  I Assume in your Environment ServiceNow VA is secondary BOT while enterprise Users uses other BOT?

 

I remember Using BOT Interconnect framework It used to get Integrated where ServiceNow is Acting Secondary bot . But it was tested for NLU Based BOT. 

 

As of now at least i am not aware how its Supported for LLM enabled Bots.

 

Other Primary Bot (LLM Based)----------SNVA LLM enabled.

 

Let me ask you one question here - Why you want to use LLM  based SNVA when you have Other Primary BOT? All your end users lands on which BOT?

 

I have some other Solution/Architecture in Mind.

 

Regards

RP

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