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search source

GPavanKumK
Tera Contributor

3 weeks ago

Hi 

I have working on Search Source & Knowledge Base Configuration and configuration setup was done in ess -portal and search source condition is state is publish &active is true & valid after yesterday & knowledgebase is empty,

in index source history the ingestion index state is indexed , according to this the search functionality it should work but it not happing . 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @GPavanKumK 

 

KB0677239 Contextual search for knowledge articles not working anywhere. Articles past their valid t... 

 

Debugging Search

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Vamsi_Krishna07
Tera Contributor

3 weeks ago

Hello @GPavanKumK ,

Please perform the re-indexing process again and verify the results. Additionally, navigate to AI Search Preview from the left-hand navigator, test your search application, and review the results. You can also check the AI Search logs (In app navigator) for any errors or issues.

Thanks!

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