Sent Email Activities are No Displayed Anywhere Including Email Log

[HisakoK]

Hi All,
The screen says that "Email Sent" however I cannot find any record of the activities:

I checked the "Email" tab but it does not show the record:

I also checked Email Logs but there is no record of the above email activity:

Could you tell me where I should check to find my emails that the system said "Email sent" but there is no record of them? 

(Or should I get the support from Now Support?)

Thank you in advance.

Kohama
I hold the admin roll so I don't need to gain any extra access right and so on. 

[Vishal Jaswal]

Hello @HisakoK 

A similar thread: https://www.servicenow.com/community/upgrades-and-patching-forum/activity-stream-sent-emails-are-not... 

[HisakoK]

@Vishal Jaswal 
Thank you for sharing the link.
I'll check other known errors as well.

[Dr Atul G- LNG]

Hi @HisakoK 

It seems there's an issue occurring, possibly with one or two cases. Try repairing or updating the plugins. If the issue persists, please log it for support."

Let me know if you need further adjustments!

[HisakoK]

Hi @Dr Atul G- LNG 
Recently, our team updated the instance from Washington DC to Yokohama so, this change might lead these issues since the shared issue happens sometimes, not every time.