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ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Suggy
Giga Sage

‎10-23-2025 12:01 PM

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.

But what I came across is:

1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consumption only 

Q - Then why cant ServiceNow create them as AI agents and show then in AI agents table?

 

2> There can be AI agents showing up in the Now Assist skills page but not used in Agentic AI workflow (as mentioned here)

Q - why cant ServiceNow create them/call them as skills then?

 

Why distinguish Skills and AI agents and then mix everything. 

I know that both are interrelated but this kind of mixing up things is just creating confusions more and more.

 

If anyone had clarify on above points, please do share. Thanks in advance!!!

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warren_chan
ServiceNow Employee
ServiceNow Employee

4 weeks ago

Hi @Suggy , that is the same link that I was previously looking at. I think the Doc page may have been amended to remove the reference to Now Assist Skills page.

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