Hi, The Now Assist August release for Xanadu contained several critical issues that support have told us are fixed in the November 24 release. Field validation when filling in an inline catalog item in VA is highly frustrating, as well as topic switc...
Talking about the code generation feature, every video/blog I have seen talks about novice example like thisSuch example is not a wow factor So I am curious to know:1. Who is the target audience of 'code generation' feature? I read somewhere that the...
Does updating the glide.knowman.view_age.days system property impact AI search results and how articles are returned in Now Assist? I know AI search which is the first layer for returned results in Now Assist is determined based on relevancy which in...
Hello! New to the possibilities of this, but am thinking from the end-user/employee center perspective.Could an end-user use the VA to ask "Who takes care of scheduling" or "What department handles lighting?"Any reply is a good reply, lol.
What is Xanadu's AI agent doing that Washington Dc Now Assist won't be able to do now?
How to add custom greeting messages in virtual agent using Now assist latest features. Suppose if a ''user enters Good Morning message at any point of time in the chat'' (not the first auto greeting from the bot), then "the chat bot should intelligen...
Every time I try to do an instance, and try to wake it in a window, it never wakes and I have never been able to do an instance.
Evening all, I'm attempting to improve my project visibility and task tracking. In SNOW I have linked a few Changes to their Project sub-task. I would like to display a view for a time range that shows the project task and associated change to imple...
Hi Everyone, I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items. For example, if a user types “Network issue” I want the AI search to return records...
Hello TeamAfter installing the Now Assist for ITSM plugin in ServiceNow, a continuous error appears in the system log records. When I open any record in the system log table, the error is displayed at the top.Error:Read operation on table 'syslog' fr...
Hello everyone. Is the performance of Now Assist and its skills affected or slowed down if multiple users use it in the instance?Are there any articles, FAQs, or documentation about this area of Now Assist? If there is one, I would really appreciate ...
Hello! I know this area is rapidly developing (understatement) but I am wondering whether there is/will be a capability to add Now Assist to custom roles/record types for the agents who work with them? Just curious! Kristin
Hi Everyone , Please help me with the below issue which i am facing from few days back.I was setting up the Now Assist for the virtual agent.I did the activation of skills. Then started the set up now assist form Virtual agent.But, I am facing the bl...
Hi, I just want to use the Gen Ai serviceNow model inside the PDI, I have a task to use it, but all the recourse requires installing the plugins, and that leads to this link (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646...
