SoftPin not working

User687957
Tera Contributor

Dear all,

I setup a twillio configuration for Voice Agent interaction.

For that I setup assistant provider in Assistant designer and from Auth mode I set SotPin.

When I dial to the provider number and prompt for SoftPin, it says it is not correct and I am sur it is the correct Pin code

The softPin I configure it from Authentication Factors - SoftPin - Enroll .

 

Does any of you have any idea why it fails ? Am i correctly set the SoftPin ?

 

Regards

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