SOW - Chat Reply Recommendations modal starts off too small

[PabloL]

Hey everyone!

I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace.

Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.

However, I noticed the Chat Reply Recommendations modal is too small and Agents have to resize it every time. It never fits the whole response generated by the AI engine.

Resizing it is also not performant at all. It's really laggy and I think it's because it's trying to re-order the text contained every time you move a pixel.

Has anybody figured out how to make it bigger from the start? I thought maybe there would be a Modal in the Record Page of the SOW Experience in UI Builder, but I didn't see anything. Otherwise my Agents are having to spend time waiting for the window to resize.

BTW: I found strange behavior because if you resize the modal, close it, then open it again with the Icon, it would sometimes remember the size you set, but not always, and if you click the "Insert" button to put the message into Chat, next time it will be tiny again. If you accept a new Chat Interaction, the modal will be tiny there too.

[GlideFather]

Hi @PabloL,

I checked in our instance as well as watched this Demo on youtube and it's all the same.

You can create a case from Support Portal get assistance from SN, perhaps there's no chance to adjust it, but at least it will be reported to SN to fix it in near future. Or create an Idea on Idea Portal to get some votes on this.