Summarization of similar cases CSM

Gianluca7
Tera Contributor

3 hours ago

Hi,

I need to implement a use case which, upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues. What can I use to implement this? Is it possible to combine Predictive Intelligence and the Now Assist skill? What is the best way to proceed?

Regards

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Gianluca7
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

No it is not a license issue, I need to perform this use case using Now Assist:

"upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues."

How can I do it?

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