The catalog client script is not reflected on mobile.

[Minamizono]

We are developing a mobile app and have configured it to create cases from the mobile app.
We have linked the mobile app to catalog items and have confirmed that cases can be created from the mobile app using catalog items.
However, the catalog client script linked to the catalog item is not functioning within the mobile app. The UI type for the catalog client script is set to “All”.

How can we get the catalog client script to function?

[pavani_paluri]

Hi @Minamizono ,

This is a common stumbling block when extending ServiceNow catalog functionality into the Mobile App. The key point is that catalog client scripts do not run in the mobile experience, even if the UI type is set to “All.”

You must re‑implement the logic using Mobile UI Rules or Mobile Client Scripts for the mobile app.
Please refer Platform Academy - Mobile client scripting with in... - ServiceNow Community

(31) Client Scripts in ServiceNow Mobile Applications: What You Need to Know? | LinkedIn

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Kind Regards,

Pavani P