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Chris393
Mega Guru

‎04-04-2025 06:34 AM - edited ‎04-04-2025 06:55 AM

I'm working on a use case and agent which searches for related knowledge articles and then generates a knowledge article if a related one isn't found.  When testing, it starts off well with the first step completing.  When it gets to the step to generate a knowledge article (using the Generate Knowledge Article Now Assist skill as the tool).  I get an error message (see below).  Any help/advice is greatly appreciated.

 

Chris393_0-1743773555102.png

 

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Chris393
Mega Guru

‎04-04-2025 09:31 AM

So, I found the issue after some additional trouble shooting.  In the tool I created, the Now Assist Skill was blanked out.  It couldn't be edited so I had to create a new tool for the skill to be used and then removed the original.  The concern remains, why was the skill blanked out? 

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Chris393
Mega Guru
In response to warren_chan

‎04-08-2025 06:20 AM

Hi Warren... It was an out of the box skill.  I deleted the tool from the agent and created a new one which has worked without issue, but it looks like the original one is still in the sn_aia_tool table.  Below is a screenshot.

Chris393_0-1744118280239.png

 

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Chris McDevitt
ServiceNow Employee
ServiceNow Employee

‎04-09-2025 08:56 AM

Hi,

This error occurs due to the Agent proficiency not being filled out or being inaccurate. To resolve the issue:
  1. Update the AI agent. The prompt may not be descriptive enough.
  2. Validate that AI Search is enabled.
    At least that has worked for me in the past!