Tracking of “assists” usage count, across multiple instances.

[brianmccargar]

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need to sum up the number of “assists” used in each instance to see how many we are actually using, compared to what we are licensed to use.

[rpriyadarshy · Accepted solution]

@brianmccargar 

View a summary of your Now Assist entitlements and track Now Assist usage across all of your instances in Subscription Management. You Can Track Now Assist usage across your production and non-production instances.

Admin > Subscription Management > Subscriptions > Now Assist usage

In some scenarios, data isn't displayed in the Instances list.

• Only instances on Washington DC Patch 2 and higher are listed in the Instances list.
• If data sharing is restricted on an instance, usage data for that instance is hidden. You can disable the restriction by updating the trust configuration on that instance. See Share subscription data from another instance.

Regards

RP

Regards

RP

[Me Being Mustaq]

Hi @brianmccargar ,

• Ensure Subscription Management is set up and that your account is configured so all instances report usage there.​

• Use the Now Assist usage dashboard in Subscription Management as your “single source of truth” for:

  • Comparing total assists used vs. licensed.

  • Seeing which of your 17 instances consumes the most.​​

• Use instance-level Now Assist Analytics only for drill‑down analysis (e.g., which skills or workflows are driving usage), not for license reconciliation.​​

If you share your current release (Zurich/Washington/Xanadu) and whether Subscription Management is already in use, next steps can be outlined for exactly where to click and what roles you need to see that cross‑instance assists view.

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq