Unable to access ServiceNow Store / HI Portal to install Now Assist plugin on demo instance

[Naga jyothi sri]

Hi,

We have a demo instance at the organizational level. When I try to get the Now Assist plugin, I am redirected to the ServiceNow Store portal. Logging into the Store shows that it is not accessible. The same issue occurs when trying to access the Now Support / HI portal to raise a ticket.

Could someone please help with the following:

1. Why is access to the Store and HI portal restricted?
2. How can we get the required access to these portals?
3. What are the steps to install the Now Assist plugins on a demo instance?
4. Are there any known limitations for demo instances regarding Now Assist / Store access, and where can we find limitation details for this?

Any guidance would be greatly appreciated.

Thank you,

Jyothi.

[Dr Atul G- LNG]

Hi @Naga jyothi sri 

I think you are trying in pdi which is not possible and now assist plugin not available for PDI.

If it is demo or client owned insurance then you can get by going in plugin section.

Plz confirm you are trying in pdi or client owned.

[Naga jyothi sri]

Hi Dr Atul,

Thank you for your response. It is not PDI account, it's a demo instance for my organization.

[Dr Atul G- LNG]

In this case you can reach out your company person who has access to now support to log n get the plalugin.

But did you try going in plugin in demo instance and try to install.

[Tanushree Maiti]

Hi @Naga jyothi sri 

License or entitlement for Now Assist/Agentic AI or Generative AI features must be purchased and active on your account before you can install, configure, or use them in any non-production (sub-prods including demo/sandbox) environment. 

So first check whether above activity is done. Then  get it from store so that it would available in your instance plugin list.