Unable to Generate Knowledge Article from Now Assist Chat Panel

SoumyaV
Tera Contributor

12 hours ago

Hello All,

I am unable to generate a Knowledge Article from the Now Assist Chat Panel. When attempting to do so, I receive the following message:

"It looks like you don’t have access to contribute to the knowledge base for this."

Now_Assist_Knowledge_Issue.png

 

I have verified that the following capabilities are activated:

  • KB Generation Skill

  • Knowledge Content Recommendation

     

  • Knowledge Gaps Identification (ITSM)

Additionally, I am able to successfully generate a Knowledge Article using the Create Knowledge UI Action from an Incident and edit it using the Edit Knowledge UI Action.

My user account has the following roles assigned:

  • admin

  • itil

  • knowledge

  • knowledge_admin

  • now_assist_panel_user

  • sn_nowassist_admin.user

Could you please help investigate and advise what additional configuration, permissions, or roles may be required to enable Knowledge Article generation from the Now Assist Chat Panel?

Thank you for your assistance.

Regards,
Soumya Verma

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