Use cases on Predictive Intelligence and Now Assist for IRM

[bhavana-s]

Hi,

I have been lately getting to know about Predictive Intelligence and Now Assist for IRM/GRC. I haven't come across any uses cases for these two in product documentation or in the Youtube channel. Please could you guide me on with these uses cases for me to understand more about these modules #predictiveintelligence #nowassistforIRM

[billmartin0]

Hi  @bhavana-s ,

In the ServiceNow Zurich release, Predictive Intelligence and Now Assist for IRM work together to automate the triage and documentation of complex regulatory workflows. Predictive Intelligence uses machine learning to automatically classify risk intake, route alerts to the correct teams, and identify duplicate control failures based on historical data patterns. Complementing this, Now Assist leverages generative AI to summarize long audit records and draft first-pass remediation plans, ensuring consistency across global business units. To ensure audit-readiness, the implementation should follow a structured 30-60-90 day rollout with high confidence thresholds and human-in-the-loop approvals for all AI-generated narratives. By measuring metrics like automation throughput and cycle time, banking and GRC teams can demonstrate measurable ROI while maintaining strict regulatory compliance.

Consolidated Zurich Documentation

• Machine Learning for IRM: ServiceNow Docs - ML for GRC

• Now Assist for IRM: ServiceNow Docs - Now Assist for Zurich GRC

Feel free to accept and like this as the solution if it addresses your query. Happy to help further!