Not getting option to add a prompt on copied skill/ Original skill.

Juhi Chawla2
Tera Contributor

Hi Experts , 

 

I have copied the kb generation skill , and i want to give some prompts . On the original skill there was no option to add the prompt , so I copied it and still I am not getting any option to add prompt. Really appreciate the help on this . 

 

 

 
 
 
 
 

 

3 REPLIES 3

GlideFather
Tera Patron

Hi @Juhi Chawla2,

 

it seems that you have currently selected a different scope than the record that you want to change it.

 

Check this - either click on the Switch scope or open a new tab, switch the scope there, come back to this window and refresh the page:

 

Screenshot 2026-02-23 at 08.37.50.png

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Dr Atul G- LNG
Tera Patron

Hi @Juhi Chawla2 

It looks like @GlideFather said it correctly—this is the first step. Please change the scope first and then try to copy it

 

https://www.servicenow.com/community/developer-forum/unable-to-find-the-make-a-copy-for-now-assist-s...

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yashkamde
Kilo Sage

Hello @Juhi Chawla2 ,

 

This are all ootb setup skill, copying the KB generation skill won't give you a prompt editor, because that feature isnst part of the OOB design. If your goal is to experiment with custom prompts, you’ll need to build a new skill rather than rely on the copied one.

 

Also even after switching scope this won't work.

Screenshot 2026-02-23 144540.png

 

If my response helped mark as helpful and accept the solution.