@Pooja P Follow below steps
1) Go to "Designer" under Virtual agent. Search for "Greetings." setup topic
2) Duplicate this setup topics and save it as "Custom Greeting".
3) In custom greeting record, click on "Show Greeting Message" record & open the scripted response message as show below
4) Replace code in response message with below code
(function execute() {
var message = '';
var localDateTime = new GlideDateTime().getDisplayValue();
var getTime = localDateTime.toString().split(' ')[1];
var getHour = parseInt(getTime.toString().split(':')[0]);
if (getHour >= 13 && getHour <= 14)
message = "Hi there! I'm your Virtual Agent. It’s lunchtime, go ahead and treat yourself to a delicious break! If you’ve already had your lunch, feel free to tell me how I can assist you next."
else
message = "Hi, I'm your Virtual Agent. Let me know how I can help you today."
return message;
})()
5) Click on save & publish. While publishing it shows any error of NLU model mapping. Then remove NLU model and Associated intent value from properties section.
6) Go to "Settings" module under "Conversational Interfaces" application. Select "virtual agent", then click on "view all" on "Custom greeting and setup" record.
Open the "Default chat experience" record & go to "Setup Topics" section. Replace "Greeting." with "Custom Greeting " in setup topic column. Click on update
6) Check in VA if the new response message is showing or not using lunch time
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Hi @Pooja P,
I believe that you must go to "Presence states":
And create there a new state that meets your requirements:
Something as seen below, just Available to receive work item: false
Let me know how did you managed this.
@Pooja P the above will add new state here:
If you want to add a message in Virtual agent, you need to create a new topic with the corresponding logics - condition on time and return the sentence.
