- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 10:23 PM
Hi Team,
We have a scheduled report with type as Embedded PNG and its not getting attached to mail even in email logs we can not see the attachment. Kindly suggest.
We have tried with PNG type it works but with Embedded PNG its not working.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 11:08 PM
Hi @Pooja P ,
set the type as Embedded PNG in the scheduled report
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 10:40 PM
Hi @Pooja P ,
That's the actual behavior
it won't attach it email it embeds the image into the body
if want it as attachment use the png type
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 10:59 PM
Hi @Ankur Bawiskar and @Chaitanya ILCR ,
So can you please help more in understanding , if we use PNG its work for attachment but if we use type as Embedded PNG it should be added in email body?
So next question if client really needs Embedded PNG in email body at least is there any changes to be done?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 11:08 PM
Hi @Pooja P ,
set the type as Embedded PNG in the scheduled report
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2025 10:52 PM
I agree with what @Chaitanya ILCR mentioned.
Please discuss with your customer and inform about this behavior.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader