Virtual Agent Team Issue

ChittiS · yesterday

Hi Team,
We have integrated Servicenow Virtual Agent with microsoft teams long back.
Currently whenever a user requests a catalog item or performs an action from the virtual agent in Teams, the conversation redirects the user to Service Portal/Employee Portal to complete the request.

Our client requirement is to keep the entire experience within Microsoft Teams . Users should be able to provide all required inputs, submit it & receive confirmation without being redirected to any portal or anywhere.

Can anyone please provide me the steps to configure this along with documentation/KB's.

Thanks,

Satish

Tanushree Maiti · 3 hours ago

Hi @ChittiS

refer:

Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

https://www.youtube.com/watch?v=pk0a_uEy11U

https://www.youtube.com/watch?v=oLqZav4eZfc

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-in-teams-quot-request-thi...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti