Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

We have a huge number of catalog items which are Non-conversational. What options do we have ?

Suggy
Giga Sage

We have a huge number of catalog items which are Non-conversational, (90% of them)

 

Questions:

1 - What is the consequence of having such huge number of non-conversational items

2 - What is alternative to better leverage 'Conversational experience' given that we have huge number of non-conversational items. 

PS - We cannot make changes/modifications to the catalog items just because to make it conversational.

3 REPLIES 3

RaghavSh
Mega Patron

@Suggy what does non-conversational exactly means here?


Raghav
MVP 2023
LinkedIn

Suggy
Giga Sage

Anyone?