what is the basic difference between Now Assist Skill and AI agent and agentic workflow?

[Ankur Bawiskar]

@Ramjipal 

My thoughts:

-> Now Assist Skill is a single GenAI “capability”

-> an AI Agent is an autonomous actor that chains skills and tools to achieve an outcome

-> an agentic workflow is the orchestration layer that coordinates one or more AI agents across steps

check these links

• Now Assist Skills Overview - ServiceNow Documentation​
• What are Now Assist Skills and benefits - Teiva Systems Blog​
• Now Assist AI Agents - ServiceNow Documentation​
• Agentic Workflows in ServiceNow - ServiceNow Documentation​
• What are agentic workflows? - ServiceNow Official Page​
• Agentic Workflows and Tools - Eesel AI Blog​
• Now Assist Skill Kit - Build Custom Skills​
• AI Agent Studio - ServiceNow Documentation​

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[Ramjipal]

Thanks @Ankur Bawiskar  for quick response

[Dr Atul G- LNG · Accepted solution]

Hi @Ramjipal 

"Now Assist" is a specific feature that uses AI to enhance user productivity within the platform. It offers proactive suggestions, conversational interactions, and automates tasks within ServiceNow.

"Agentic AI," on the other hand, is a broader concept encompassing multiple AI agents working together to solve problems with limited supervision. It's about integrating AI across the enterprise to automate processes, optimize workflows, and improve customer experiences.

"Now Assist" is a ServiceNow GenAI product which leverage LLM's to perform a task intelligently on the platform

whereas "AI Agents" is a more broader term in which AI centric agents leverage the now assist skills to solve a use case for wider audience.

https://www.servicenow.com/community/now-assist-forum/what-is-the-difference-between-agentic-ai-and-...

A good read

https://www.servicenow.com/community/developer-forum/difference-between-ai-agent-now-assist-and-virt...

https://www.linkedin.com/posts/beyond20_servicenow-ai-skills-vs-agents-whats-activity-73813356212161...

[Ramjipal]

Thank for insight and blogs you shared is really helpfull, this is my first cumminity  and i question didn't expect to get the answer this quick.