what is the difference between agentic ai and now assist in servicenow

[SumanthDosapati]

@Devansh1 

"Now Assist" is a specific feature that uses AI to enhance user productivity within the platform. It offers proactive suggestions, conversational interactions, and automates tasks within ServiceNow.

"Agentic AI," on the other hand, is a broader concept encompassing multiple AI agents working together to solve problems with limited supervision. It's about integrating AI across the enterprise to automate processes, optimize workflows, and improve customer experiences.

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Regards,
Sumanth

[anubhavkapoor76]

@Devansh1 - "Now Assist" is a ServiceNow GenAI product which leverage LLM's to perform a task intelligently on the platform

whereas "AI Agents" is a more broader term in which AI centric agents leverage the now assist skills to solve a use case for wider audience.

[Fitz4]

Another way of thinking about Agentic AI is the workflow use case where the inputs are non-predictive and more variable.  Agentic AI can reason through that, where predictive workflow or RPA cannot.

[anubhavkapoor76]

Well said @Fitz4 👏
I would add by saying that "outcomes of Agentic AI are probabilistic based on how LLM reason & act (ReAct)"