Hi Prathamesh
OOTB Service Now Uses MISTRAL 8X7B Model which is trained by Service Now .
The Xanadu release, introduced a more fine-tuned model -Mixtral-8x7B-Instruct model (Previously Star Coder2). The fine-tuned model is called the ServiceNow text-to-text LLM.
The Mixtral-8x7B-Instruct base model has a good understanding of the English language and is trained on open-source datasets that give it the general ability to operate as a conversational agent. Mixtral’s Instruct model may not have had a focus on Service Management Generative AI use cases. To develop a Now LLM that provides the best possible performance on Now Assist skills such as summarization, Q&A, and conversational catalog, we’ve fine-tuned and aligned the model with proprietary data.
Hope below TABLE is useful for you.
There Model Training Flow.
Regards
RP
