Why query added in sys_proper is not working for QA now assist for search result?

Prathamesh Cha1
Tera Contributor

‎12-10-2024 04:43 AM

Hi Team,

 

There is one feature that enables you to stop converting kb articles into actionable steps if you are restricting it with sys_property called "sn_ais_assist.u_kb_encoded_query" by adding proper, I have done the same but still it is converting it into actionable code/steps?

PrathameshCha1_0-1733834459672.png

here I have restricted few categories but still kb belogs to those categories are converting articles into actionable code/steps as it also shows because of which articles the data is converted into actionable, I have restricted all those categories still its not working can anyone help?

 

Can please anyone help?

 

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Rahul Priyadars
Tera Sage

‎12-15-2024 07:03 PM - edited ‎12-15-2024 07:06 PM

STEP 1- is the same query is omitting Results in GUI when you do a normal Search?

 

It Seems that your Query is not correct with NOT EQUAL TO

 

GUI Query Values 

RahulPriyadars_0-1734318117803.png

 

Encoded Query Value- kb_categoryNOT LIKEOutlook

 

This Should work as in GUI  search its omitting the result not satisfying

Regards

RP