Why can't I set up AI Search in the ESC portal?

[NatsukiO]

The AI Search settings are not in the ESC Portal screen.
Previously, there was an AI Search screen, but has it gone from the Yokohama version?
I want to know someone who knows something.

However, only the ESC can be viewed on the list screen.....:(
ーーーーーーーーーーーーーーー
Service Portal

ESC Portal

List

[Vishwa Pandya19]

Hi @NatsukiO ,

If you have AI Search enabled on the instance then AI search is by default activated on the ESC Portal. 

On the list view you can pull out "Search Application" & "Search Results Configuration" fields to check which AI Search application is being used and what is the configuration for it.

If my answer helped you in any way please mark it as correct or helpful.

[Di Zhang · Accepted solution]

Please check to default view.