If I understand the scenario correctly,
Your setup:
- You configured an Incident Summarization Skill (like GenAI Summarization).
- It triggers when the incident is reassigned to another group.
- The summary is automatically added to work notes.
- On the incident form or SOW, work notes are rendered with markdown (for example, ## shows headings, * shows bullets, etc).
And expectation is to stop the markdown formatting — so that the summarization shows up as plain text in the work notes or comments.
Option 1 — Post-process the summary text
Before you add the summary to work notes, you can:
- Strip or replace markdown characters.
- For example, remove #, *, or any other formatting symbols.
If you’re using a Flow Designer action or a Scripted Flow action:
// Example transform
var summary = generated_summary_text; // from the skill
summary = summary.replace(/[#*_`~>-]/g, ''); // removes common markdown chars
Then save this cleaned string to the work_notes field.
Option 2 — Use plain text mode in the prompt
If your summarization prompt supports system instructions, add something like:
“Return the summary in plain text only. Do not include markdown syntax, bullet points, or headings.”
This reduces the AI’s tendency to use markdown.
Combine Option 1 + Option 2:
- Add a final text clean-up to strip markdown.
- Adjust your system prompt: “Provide the summary as plain text, no markdown, no headings, no bullets.”
Example script in a flow action
(function execute(inputs, outputs) {
var rawSummary = inputs.generated_summary;
var plainSummary = rawSummary.replace(/[#*_`~>-]/g, '');
current.work_notes = plainSummary;
})(inputs, outputs);
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