If you miss any content, please leave it as a comment and I will add it to this article.
⚠️ For modifying or building content in the Next Experience see my article about UI Builder
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is the Next Experience?
Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the Now Platform.
Next Experience unifies the apps in your instance. Unified Navigation enables you to access content across your instance in a single pane, simplifying access to the items you need to get working. Access UI16 lists, forms, and dashboards in the same pane as your Workspace. Contextual navigation shows you where you are while you're working.
The Next Experience UI:
- Empowers service delivery teams with targeted, purpose-built tools and information in a single pane.
- Simplifies work for end-users with personalized, context-driven information and resources that reduce clicks.
- Reveals insights and deliver intuitive information based on historical information and context.
- Empowers users with low-code or no-code abilities to create and configure engaging experiences.
Entry point to the official product information pages
Entry point to the official product documentation
Provides implementation steps to achieve a prescribed set of product outcomes with Next Experience UI.
Start here for our quick start guides on Next Experience products and technologies, our Next Experience Academy series, and information on the newest release.
Frequently asked questions for Next Experience
Training & Courses
Get Started with Theme Builder
The Get Started with Theme Builder course teaches System Administrators of any skill level how to create a theme for their organization. The course explores the Theme Builder application and the tools available to quickly update the logo, add colors, and apply styling. We will give you a step-by-step lab to create a theme.
Articles & Blog Posts
2022-02-06 by @Maik Skoddow
Interface Comparison between UI16 & the Next Experience
In this article, I will compare the current UI16 interface with the New Experience.
2022-02-13 by Matt
Next Experience UI San Diego Basics
Hopefully some helpful tips for anyone getting started with the new Next Experience aka "UI 2022" in San Diego.
2022-03-16 by @Ashley Snyder
Next Experience UI Framework (FAQ) Frequently Asked Questions
2022-04-12 by @Mark Roethof
Disable modals shown on login after San Diego upgrade
Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user. Sure it's only one click for every user (on the next login the modal will not be presented anymore), though personally I find modals like these really annoying and last week this was also asked twice on the Now Community. Let's dig into this! Just a short article on how to prevent these modals.
2022-04-15, by @Maik Skoddow
Allow users to switch between Next Experience UI and UI16
Empower users to decide for themselves whether they want to switch to the "Next Experience" design using a button.
2022-05-19, by ServiceNow Support
Next Experience UI - Understanding Themes
This article will demonstrate all possible questions that you would come across while configuring themes on your instance within Next experience.
2022-08-27, by @Maik Skoddow
Change the header's background color in the Next Experience
While you can configure a corporate logo in the Next Experience UI as usual, this no longer works with all the other UI colors. However, many customers would like to adjust at least the background color in the header - on the one hand, to bring in their corporate color here or to better differentiate the individual environments. To help you with the background color changes I have added a small Update Set to this page.
2022-08-08, by @Ashley Snyder
What's new in Tokyo for Next Experience
The biggest request from developers is finally here! That’s right, support for newer versions of ECMAScript has arrived with ServiceNow’s Tokyo Release.
2022-02-06 by @Maik Skoddow
Inject a custom icon into the header bar of the Next Experience UI
Let's assume there is a requirement to offer users in your ServiceNow instance with activated Next Experience UI a quick link to any already existing information page outside your ServiceNow instance. That article demonstrates an approach to inject an linked icon into the header bar.
2023-02-09, by @Ashley Snyder
Using Applicability in Next Experience Themes to show different colors based on role
This article will discuss what the applicability field is in Next Experience themes and how you can use it to show different styles to users based on personas. Before we jump into to creating our own UX Styles, let's discuss the Compositional Theme Data Model.
2023-08-22 by @MGOPW
What's new in Vancouver for Next Experience?
Welcome to the Next Experience Vancouver release! We're excited to share with you the latest enhancements and features that will elevate your ServiceNow journey to new heights. With a focus on user experience, streamlined workflows, and enhanced communication, Vancouver brings a set of powerful updates that will transform the way you work within the platform.
2024-04-02 by @dylan_lindgren
Declarative Actions in ServiceNow: The COMPLETE Guide
Declarative Actions (DA’s for short) have been around for quite a while now. Although trusty UI Actions are still going strong, and apply across all interfaces – including Next Experience-based ones, Declarative Actions are much more flexible, powerful, and can be used in many additional locations in Next Experience-based interfaces.
2024-04-02 by @Mwatkins
Performance Hacks: Next Experience "Repeater" and "Pagination control" Components
I'm a performance engineer trying to learn UI Builder and Next Experience. Come along for the ride. Maybe you'll find it helpful. If you follow the step-by-step instructions, remember to test and save your work often!
2024-04-02 by @MGOPW
Everything you need to know to get started with Next Experience, UI Builder, and Workspaces
Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with Next Experience, UI Builder, and Workspaces" in ServiceNow. In this article, we'll delve into some of the features of ServiceNow's Next Experience UI, along with the powerful tools provided by UI Builder and Workspaces. Whether you're embarking on your ServiceNow journey or seeking to leverage the latest advancements in Next Experience UI, this article aims to equip you with the knowledge and resources needed to navigate Next Experience with confidence.
2025-01-29 by @MGOPW
Create a Custom Configurable Workspace from Scratch
In this article, we will walk through the process of creating a workspace from scratch in UI Builder. By the end of this tutorial, you will have a fully functional Customer Support Workspace that includes a landing page, side navigation and tabs to display and manage data.
2025-03 by Martin Rudack
Exploring the Yokohama list component
The list component got a lot of attention in the #ServiceNow #Yokohama release. With the new changes we are now able to implement a lot of the requirements that almost every customer has, and which were not possible before. Like changing the column with, changing the label of a column, showing an SLA timer and so much more. In this series of articles, I will document what I have explored under the surface.
Videos & Podcasts
2022-01-28, by ServiceNow Now Community
Introduction to the Next Experience
This week, guest speakers Amanda Joslin and Ashley Snyder take you through our the UX framework Next Experience and how to use UI Builder to create engaging experiences for your users.
2022-02-08, by ServiceNow Dev Program
Exploring and Administering the new Next Experience UI in San Diego
Ashley Snyder joins the developer advocates to explore the new Next Experience UI in the San Diego release.
2022-02-10, by GlideFast Consulting
Exploring the Next Experience UI (Polaris) in the ServiceNow® San Diego Release
Technical Consultant Laurence Tindall explores the Next Experience UI (Polaris) in the new ServiceNow® San Diego release.
2022-02-11, by Hardit Singh
Walkthrough of Next Experience in ServiceNow San Diego
We will walk through of the major changes in the NEXT Experience.
2022-03-01, by Justin Meadows
ServiceNow San Diego - Next Experience - Part 1
This is one video in a series to highlight ServiceNow's newest platform features in the San Diego release due out in March 2022. This video showcases the Next Experience UI.
2022-03-07, by Justin Meadows
ServiceNow San Diego - Next Experience - Part 2
This is one video in a series to highlight ServiceNow's newest platform features in the San Diego release due out in March 2022. This video showcases the Next Experience UI.
2022-04-06, by ServiceNow Now Community
What's new in the San Diego Release for Next Experience?
This week's session will be a review of what is new in the San Diego release for the Next Experience. Welcome back Amanda Joslin to learn about Unified Navigation, improvements to UI Builder and other Next Experience news.
2022-04-20, by ServiceNow Now Community
In this week's session you will learn how to get started with Unified Navigation in the Next Experience. Returning guest speaker Ashley Snyder will go through the considerations and steps for migrating to the new technology.
2022-06-24, by ServiceNow Dev Program
Join the developer advocates and our guest Dev MVP host as we check out how to override the Next UI theme.
2022-07-14, by Chuck Tomasi
What You Need To Know About The Next Experience with Brad Tilton
It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.
2022-07-19, by GlideFast Consulting
New UI Layout for San Diego: Navigating via the URL
Architect Erik Brostrom gives an overview on navigating via the URL on the new UI layout for San Diego.
2022-07-22, by ServiceNow Community
Next Experience Academy: Kickoff
This is the first session of the Next Experience Academy. In this academy session, we'll introduce what the academy is, provide an overview of Next Experience, and discuss some new Tokyo features for Next Experience.
2022-08-06, by Secretary of Simplification
Create Custom Themes
This two-part series is on how to create a custom theme and use it as default in your ServiceNow instance. Part II covers creating theme variants and giving end-users the option to select which theme to use.
2022-10-18, by ServiceNow Dev Program
Join us to see what's new in Tokyo for the Next Experience in ServiceNow. UI Builder, Next framework, components, and more.
2022-10-20, by Chuck Tomasi
Next Experience in Tokyo with Amanda Joslin
In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo features and beyond including a few tips that you may not know about.
2022-10-24 by ServiceNow Community
In-line Dashboard Editor for Next Experience Dashboards
New in Tokyo, this session covers the new In-line Dashboard Editor for Next Experience dashboards. Using the Platform Analytics Center, you can create dashboards with data visualizations and filters and share them with other users. Dan Kane from the Platform Analytics and Reporting team joins this session to walk through an overview of features and provides a demo.
2022-11-22 by ServiceNow Community
Next Experience Readiness Checker
We just released our newest tool to make your Next Experience activation even easier. Check for up to date usage of unsupported features to make decisions for rollout strategy and communications using the Next Experience Readiness Checker.
2023-01-24, by ServiceNow Community
Tune in to learn more about our powerful theming engine and how to theme your Next Experience easily with Theme Builder.
2023-02-07, by ServiceNow Community
ServiceNow Utah Release is here and thus Creator Toolbox returns with a new season of content! This week is Next Experience's Theme Builder!
2023-02-17, by ServiceNow Community
UI Builder and Next Experience in Utah
2023-02-18, by Secretary of Simplification
ServiceNow – Theme Builder (Utah)
It's finally here! Theme Builder! Create your own custom ServiceNow theme in one minute. No JSON knowledge necessary! This video gives you a quick overview.
2023-02-24, by ServiceNow Community
In this session we'll be covering new features for Next Experience and UI Builder such as Favorites Grouping, Multi-menu filtering, In Product notifications, Dark mode, Experience view, Component duplication, and more!
2023-03-02 by incident.io
Notifications in the bell icon in ServiceNow Next Experience
A simple example of adding notifications to the bell icon in ServiceNow Next Experience (Provider notifications).
2023-03-24, by ServiceNow Community
User Experience Analytics for Next Experience
This session provides an overview of User Experience Analytics and how it can be used with Next Experience to understand how users are navigating Next Experience UI, workspaces, and other pages in the ServiceNow platform.
2023-07-12 by ServiceNow Community
What you need to prepare to turn on Next Experience in Vancouver
Did you hear? Next Experience UI is getting turned on by default in Vancouver! Join us to find out what this means for you, what steps you can take to prepare, and more!
2023-08-01 by ServiceNow Community
Architecture and Configurable Workspaces
Join us for a conversation on Architecture and Configurable workspaces!
2023-08-29 by ServiceNow Community
What's new in Vancouver: Next Experience edition
Join us for a first look at what's coming in Vancouver for Next Experience!
2023-10-24 by ServiceNow Community
What's new in Vancouver: UI Builder edition
Join us for a first look at what's coming in Vancouver for UI Builder!
2023-11-14 by ServiceNow Community
Join our Next Experience Academy to unlock the full potential of ServiceNow's workspaces. Discover how guided tours can now seamlessly enhance your workspace experience, new in Vancouver!
2024-03-28 by ServiceNow Community
Web UI Foundations - High Level Roadmap
In this video the hosts introduce the Next Experience Developer Tools, designed to help developers troubleshoot and debug Next Experience pages and issues. A live demo provides the new features, including automatic page profiling, usability improvements, and a new homepage with indicators and metrics. The team also discusses the availability of a new functionality called "logs" and improvements to the logs and profiler features. ServiceNow's objectives for the Next Experience include improving runtime performance, increasing developer productivity, and facilitating faster troubleshooting.
2024-04-04 by ServiceNow Community
What's New in Washington D.C. for Experiences
Join us for a first look at what's coming in Washington DC for Experiences! Now including Agent Chat, Sidebar, AWA, Next Experience and Theme Builder!
2024-04-24 by ServiceNow Community
Everything you need to know to get started. START HERE!
Are you unsure of where to start in this playlist? Regardless of whether you are new in our ecosystem or have been a 10 year veteran, you might be lost on where to start with regards to Next Experience, Workspaces and UI Builder. Well Good News Everyone! This session is going to be a great starting point for everyone to get up to speed on where we came from and where we are now with the Next Experience. Join us for a refresher or to learn more about ServiceNow's awesome UI framework!
2025-08-29 by ServiceNow Community
Confidence in Rapid Prototyping Agile Workspace Development Testing
Want to build powerful ServiceNow workspaces that are reliable from day one? Learn how to effectively develop ServiceNow workspaces using an integrated 70/30 approach. Testing will be conducted alongside building, which significantly reduces deployment risks and enhances solution reliability. Whether you are a developer, business analyst, or quality engineer, join us to discover how to utilize ServiceNow's Automated Testing Framework (ATF) to transform rapid prototyping into fully validated, deployment-ready workspace solutions.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
Drag and Drop breadcrumb filters to favourites not working as UI16 (KB1113468)
San Diego instance with Polaris enabled, global search is showing Bad Request 400 error (KB1113559)
San Diego - Polaris Reference Search icon and icons overlap each other after upgrading (KB1113560 🔒)
$live_feed.do page shows restricted access when Polaris is active (KB1116046)
Angular and JQuery are no longer available at the top window (top.$j) when upgrading to San Diego in... (KB1116237)
