If the benefits of using the Submissioin workflow are:
• Knowledge submissions can be assigned to knowledge workers outside the knowledge management team.
• Knowledge submissions appear on the knowledge worker's Service Desk > My Work queue.
• Knowledge submissions appear on task-based work reports so knowledge workers get credit for working on knowledge.
• Automated feedback to knowledge submitters lets them know their submission is being worked on
Why is it only for knowledge submitted from the Incident or Problem forms? Why not for ad hoc knowledge created from the Knowledge form, too? It sounds great.
We don't use the Submission workflow right now, We only use the Standard workflow. I'd like to turn on the Submission workflow.
