Hi everyone,
In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of information, because it shows articles not from the knowledge base I want. In a few words, where can i change the source of information of Agent Assist?
P.S : I checked the documentation and tried it, but didnt work: https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...
Thank you!
