Change default CI status from Installed to custom

[Henrik Jutterst]

Where can I change the default status of a CI?

When an asset is created and a CI automatically is created, the status is set to installed by default. Where can this be changed?

[Raju Koyagura]

On "Status" field default value is set to 1 (which is installed) that is the reason why whenever a new CI created it will by default set to installed. If you want something different, go dictionary entry of status field and change the default value.

[Henrik Jutterst]

My default value here is set to 108 (custom value) but the thing is that when I create an Asset and I go to the CI for that Asset, that CI has status "1" (installed). So I guess there is some logic somewhere else that sets this... Any idea?

Fig. 01 - Screenshot ow when i hover the CI from newly created asset

[Surendra Raika1]

Dear Henrik,

There is a translation/mapping table for the asset state and CI status.

And on CI there are two status Install and Hardware & for both of them there are mapping tables:

Asset-CI Install Status Mapping

Asset-Ci Hardware Status Mapping

You must check the sync script Include : AssetAndCISynchronizer

[Henrik Jutterst]

It appears that I can't change nor create new entries here in Asset-CI Install Status Mapping table even with elevated security role...

I guess I might have to rethink this whole idea of not having OOTB status in ServiceNow.

Thanks for the help anyway.