The PDF file does not open in the Now Mobile app
The PDF file does not open in the Now Mobile app, all other file formats work. Any ideas on the problem?
Forum Posts
Disable CC of Notifications
I am trying to disable ALL notifications for a specific user. I have disabled notifications via the user record, but the user in question is still receiving CC emails. is there a way to disable this? TIA!Jason
To locate deleted Interactive Filter
Hello Team,One of my interactive filter got deleted from my dashboard which is shared by everyone. Now I am wondering to know who has deleted it and is there any way to restore it back, but I did not able to find any record in the deleted records. Fo...
Service Portal Designer menu disappearing on one page
I made changes to a widget within a SP page and since then my SP Designer menu loads for a second then disappears. The page loads and I can make edits, but I can't switch between Edit/Preview because the top navigation menu for the portal designer i...
Resolved! How to limit characters on a field type masked?
I'm looking for the best way to limit characters for a masked variable field. Currently I'm using field type "masked" so it will be encrypted. I need to limit the below field characters. 1. User ID (limit 8 characters, both alphabetical and numeral...
Duplicated update name found in application files : list of table_sys_ids
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
Retired KB Article Numbers reused
I have run into an issue where we are finding knowledge articles with the same number (duplicates) and they are totally different articles. It appears to be happening with articles that have been retired. I've tried searching and haven't found anythi...
Resolved! Why is the MFA box displayed on my Case form?
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
Looking to use "template value input" for Flow Designer Record Update
I've been looking into understanding how to use "template value input" for Flow Designer Record Update. I've tried to use use this documentation, but haven't been successful in my attempts. Does anyone have experience using it? https://docs.service...
Make the shown field Visible only for Admins
Hi, I have attached one image from user table and that should be only visible for people having only admin roles.
Filter option and funnel search option in related list of approval is not visible to the user
Hi All, Filter option and funnel search option in related list of approval is not visible to the user but I could see is it because am admin or is there anything that am missing to check .Could some help with the resolution
How to change the Stage of a RITM using UI Action
I have a requirement. When the Stage of a RITM is in in_progress stage (this is done through a flow), an UI button Ready for Delivery should be available. When user clicks on this button, the stage should move to delivery. I have the following UI act...
Resolved! How to skip a timer in an active workflow context?
I have a workflow with a few (Wait x days) timers. When I'm testing changes to the workflow I don't want to actually wait that long for this step to complete. Is there any way I can force the context to move on to the next step?
Instance issue rasing while completeing the certification for welcome to servicenow and Micro certif
Hi,When I am trying to complete the Welcome to Servicenow and Micro Certification training , facing trouble due to Hibernate instance issue and could not complete the training please help regarding this issue.
