How can you create a multiple choice check box and make it mandatory?

pagdenl · ‎07-17-2015

I am trying to find a way to create a multiple choice check box, without using a label. I need to make the question mandatory, but by using a label and creating check boxes, mandatory does work correctly, and customer cannot submit the catalog item. Do I need to script this or is there any other solution??

From the Wiki:

Displays a label across the form. Use labels to separate questions into sections (example, left) or list check boxes in order under a label to create a question for which the user can select several options (example, check boxes). Mandatory and Read only UI policies don't apply to this variable type.

Creates a check box that may be selected or cleared. List check boxes in order under a label to create a multi-option question (as shown in the example).

DaSmith9 · ‎05-03-2017

Hi Denise, I had a similar scenario and came across your post and saw it was never answered (even after a couple of years). I believe I found the answer in another post that I hope satisfies the original requirement so that you and any others who come across this post will know how to make this work.

Catalog Item Sleight of Hand: Mandatory selection of Checkbox options without writing scripts

This posting describes how to create the label/checkbox options, and then also how to create the appropriate UI Policy to ensure the label/options are mandatory for one or more options to be selected.

A couple of things to note regarding this solution.

It also works if you put a container start, container split and container end for your options if you prefer them to be on two columns
Be sure when you are creating the UI policy, be sure that you are using AND, and not OR for the policy conditions
I have validated this works as of Helsinki

Best part is, no script required Thanks Mike for the solution mike.pryor

View solution in original post

pagdenl · ‎07-17-2015

I meant to say mandatory does not work correctly.

Brad Tilton · ‎07-17-2015

Do you want a multiple choice (where they can only choose one asnwer = radio buttons) or multiple checkboxes? With a multiple choice you can just adda none value and make it mandatory.

I would check this out if you're talking checkboxes:

http://www.servicenowguru.com/scripting/client-scripts-scripting/checkbox-variables-mandatory/

pagdenl · ‎07-17-2015

Thank you Brad, yes I would like to create multiple checkboxes (they can pick more than one), let me try this out and will get back to you. Thanks Again.

Thanks,

Denise

Phone: (208) 331-7238

System Administrator, ServiceNow

Blue Cross of Idaho.

Vladi1 · ‎05-04-2016

Hello,

This script does not work in Geneva. We use two scripts - onLoad and onSubmit. What I learned today is that (this non-working) onLoad script prevent execution of new UI policy on the same catalog item. Immediately I inactivated onLoad script, my UI policy works just fine. OnSubmit script works fine too

Is there any workaround?