Hi Team, I have a requirement regarding knowledge management, i want to trigger two notifications for the knowledge articles for the retire state.1)after click on retire it will trigger to knowledge base managers for approval, i created new notifica...
Hi All, I have a requirement to create a decision tree to help our service desk team (CSM Module - cases not incidents) when they get a ticket for a specific customer. So, I will ask them a set of questions and based on their answers they will get a ...
How can i make the rejection comments mandatory on Service Portal. We are in Paris release of ServiceNOW. Can someone help me in achieving the requirement.
We have a client requirement where we have few cost related reports. Below are the requirements:1. When the data in the cost report value is shown in millions 'M', the number of decimals of the value to be restricted to 2. And when the cost report va...
Major Incident Management, how does the recipients list function? I would expect that emails would be sent to users in the recipients list during major incident communication, but this isn't happening. Why aren't the emails being sent?
These fonts need to be changed.
On a Service catalog based on a value entered in free text variable 'AD account', I need to look up a custom table u_user_ad_accounts for matching 'name' and send reminders to admin group 3 weeks before Due date (date variable on catalog item), 2 wee...
We need to create an Interactive filter based on the Reference to the KB Category table. Since each category has a Parent Category they will have a Parent ID. When you build the conditions for this filter and choose Parent ID it empties the picker. I...
Hello all, I've got a bit of a quandary on a report I'm assisting a teammate with. We've created it on the Visual Task Board Card Table and have no issues including Tags on the list view report. With my admin creds, I can also group by the Tags witho...
Hi! In our instances there are some catalogs which have links in them. These links are redirecting the Users to Excel files. How can I identify how many Catalog items in the system have such links. I wanted to run a report to view this but cannot de...
Hello Community, I understand how to modify views in Service Operations Workspace, but I am unsure if and how the 'Overview' tab can be modified. I have opened the page in UI builder but there does not appear to be any options to configure this. I al...
Hi Everyone, I have an issue where HR admin is not able to see all the HR Cases Records when Group by is applied on HR Service field.HR Admin can access the particular HR case, HR Service, Record Producer everything but when we apply group by filter ...
Hi,I was wondering if there was a feature on ServiceNow that tracks when you just click on and view a record whether its status is new, open, awaiting information, closed, or resolved and can that be exported into a report? I feel like it only tracks...
I created scripted Api for workday integration to create service request , request getting created but I can't able to get variable values in requested item please check my below code and gave suggestion to get variables section. (function process( /...
What are the differences between Proactive Service Experience Workflows and regular workflows?I would like to understand the differences between TSM's Proactive Service Experience Workflows and regular workflows.I believe that Proactive Service Exper...