How to solve the "Match not found, reset to original" error?

[Claudio2]

Hello everone, I make a client script to automatize the fill of two fields of an Incident form. One of these is a reference field and the following is the script I wrote.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var tipo_agen = g_form.getValue('category');
    if (tipo_agen === 'Agente Express') {
        var ci_number = g_form.getDisplayBox('cmdb_ci').value;
        var gr_atm_table = new GlideRecord('u_cmdb_ci_atm');
        gr_atm_table.addQuery('u_numero_cajero', ci_number);
        gr_atm_table.query();

        while (gr_atm_table.next()) {
            var tipo_atm = gr_atm_table.u_tipo_atm;
            if (tipo_atm == 'AGENTE PROPIO') {
                var mantenimiento = gr_atm_table.u_responsable_manto;
                var sysid_responsable = g_form.getValue('assignment_group');
                if (mantenimiento == 'DIEBOLD SAEX') {
                    g_form.setValue("assignment_group", sysid_responsable, 'DIEBOLD');
                } else if (mantenimiento == 'TDP') {
                    g_form.setValue("assignment_group", sysid_responsable, mantenimiento);
                }
                var entidad = gr_atm_table.u_nombre_entidad;
                g_form.setValue("short_description", entidad);
            }
        }
    }
}

The reference field's name is 'assignment_group' and is filled in two cases with the 'u_responsable_manto' value. This belongs from the field Responsable Manto that belongs from the 'u_cmdb_ci_atm' table. To set the value of assignment_group reference field I use the setValue() function and pass the sys_id value. But I don't know if that value is the correct.

The following image shows the error.

Thanks in advance

Claudio M.

[Onkar Pandav]

Hi,

This happens when you update the reference field with a value rather than sys_id of the record.

You can search for error on community itself and may get resolution. Refer some links given below.

https://community.servicenow.com/community?id=community_question&sys_id=860384fcdb259b802b6dfb651f96...

https://community.servicenow.com/community?id=community_question&sys_id=7edee4e8db863b40d58ea345ca96...

Mark helpful and correct based on impact.

[Mwatkins]

The problem is you are trying to set the new value of the field to its current existing value with a different display value.

sysid_responsable will be populated with the current sys_id of the referenced value in the 'assignment_group' field. Then you are trying to setValue(field,value,display) with the current value but a new display.

                var sysid_responsable = g_form.getValue('assignment_group');
                if (mantenimiento == 'DIEBOLD SAEX') {
                    g_form.setValue("assignment_group", sysid_responsable, 'DIEBOLD');
                } else if (mantenimiento == 'TDP') {
                    g_form.setValue("assignment_group", sysid_responsable, mantenimiento);
                }

You need sysid_responsable to be populated with with new desired group sys_id; which I believe in this case would be the sys_id value of the gr_atm_table.u_responsable_manto field - I'm trying to read between the lines of your question, but it sounds like gr_atm_table.u_responsable_manto is a reference field that points to the sys_user_group table, just like assignment_group does.

To do really quick client-side debug I use "Javascript Executor". I don't even know if it is documented any more but you can access it from any standard ServiceNow form by pressing SHFT+CTRL+j.

From there you can access the g_form object; which I don't believe you can access directly from the normal Browser Debugger Console.

[Mwatkins]

Actually, what are the field types of u_cmdb_ci_atm.u_tipo_atm and gr_atm_table.u_responsable_manto? If they are reference fields then you probably wouldn't be getting back values like 'AGENTE PROPIO' or 'DIEBOLD SAEX' when you dot-walk to them... you would be getting back sys_id's.

Are they choice list fields or string fields or something?

In that case you are going to need a 3rd query to match against the right assignment group by name.

[Claudio2]

Hi Matthew,

Yes they are not reference fields. Both are Strings and for this particular use caso, gr_atm_table.u_responsable_manto can take two values: DIEBOLD SAEX and TDP. Then if it is DIEBOLD SAEX, the assignment_group field fills with DIEBOLD or on the other hand with TDP.

So, I need to get the sys_id from gr_atm_table.u_responsable_manto field and use it on the the setValue() function