On our Service Portal I have a requirement that Nested categories be expanded by default So that you do NOT have to click the little folder icon to expand the sub categories.Has anyone been able to figure this out?
Just like the title suggests, I am unable to get into studio because it won't load. Haven't had this problem at all, just seems to have started today.Any suggestions?
Had a couple of change request tickets reported to me as having skipped through Approval workflow, state goes from New to Scheduled. Investigating I found that in both cases the Approval task had resulted in "skipped" but dont know the cause. And in ...
Hi all, a customer of mine has a problem with the Create Incident Catalog Item in the Service Portal. THe Incident form from the record producer is show twice. Anyone any idea? Funny thing is, it works correctly on the DEV Instance, but not on TEST ...
Hi All, If user select any of the currency symbol for the field "Budget Amount " then automatically the fields which are marked in blue colour should change the currency symbols (for eg : If we change Dollar to CHF then automatically the other three ...
Anyone know how we can verify the default columns in a list view from ATF? I didn't see anything out of the box, but I'm imagining there must be a table that has that definition that we can do a query against... Ideas?
The plugin Knowledge Management - Service Portal allows for multiple knowledge bases. On the search result page the Knowledge Field Facet lists all categories in a flat view. Is it possible to have subcategories shown in a tree/nested view? There are...
How do you cancel your query when the transaction is long running. I don't see the cancel button as well.
Hi all, I was hoping someone might have a better idea where to look as I'm relatively new to ServiceNow and not really sure what else to check: Our instance was recently updated to New York Patch 4-Hotfix 1 and thus our MID Servers also attempted to ...
Hello, is there any easy way to have an "user.hasRole("myRole") condition within the flow designer? I cannot find anything to check for user roles best regards
When users select the "Create Article" button, they must select the knowledge base and then the appropriate template. If they click the left hand menu "Create New" the active templates are shown. We have removed Standard from the interceptors so we...
Hello, I am trying to auto populate the assigned to field on an incident form with a particular user. I am able to do this using a client script using onSubmit type: g_form.setValue('assigned_to', 'Sys ID of User'); The only problem I have here is th...
Hello, In icon link I am using "Link type" as URL and putting my URL in the URL field. But the issue is this is not opening url inside service portal. I want the url to open inside service portal. How can I achieve this. For an example, if in URL i...
I am creating Icident tasks in a workflow, that is fired via condition in an incident where the short description is specific. This works when that type of incident is created and the work flow fires properly but when the incident tasks are created...
There are two columns A and B in target table and when importing the data from source the values in the A and B should not repeat(should not be duplicate) im writing below code but it is not working var bil = source.u_xyz; var rec =source.u_jkc; var...
