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Service Portal vs Platform UI vs Service Catalog

Hi all, I have been building a ServiceNow using Now platform and its UI. Realized that a better UI/UX can be delivered using Service Catalog  / Service Portal. Can anyone recommend if there are best practices in terms of when to use Platform UI vs Se...

T Pappu by Kilo Contributor
  • 5357 Views
  • 4 replies
  • 17 helpfuls

Download selected attachments into zip

Hi all,  Requirement is such: Download only selected attachments in zip format Solution: https://community.servicenow.com/community?id=community_question&sys_id=0fcadee0dbc048d0feb1a851ca961954&view_source=searchResult Created ui action Created ui pa...

Deepika36 by Kilo Expert
  • 1157 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action Condition based on Short Description

I have a UI Action that needs only to be available based on the Short Description. Below is the Condition, the button should not show if the Task Description contains Development and Analysis but it doesn't work. Please help. Thanks.    current.state...

jxa7987 by Tera Expert
  • 2250 Views
  • 2 replies
  • 0 helpfuls

Preserve user passwords upon clone

The last time I cloned a PROD instance to one of my other instances, ale the user passwords got wiped out in the lower environment. How do I ensure that the same production passwords make it to the cloned instance as well?

vktripper by Tera Contributor
  • 1915 Views
  • 3 replies
  • 0 helpfuls

How to print a widget in Service Portal

Hey All! I am currently using the out of the box form widget embedded in another custom widget. My customer wants me to add a button that allows them to print the form and its contents. I am currently trying to use the javascript $window.print() func...

Toren by Kilo Guru
  • 1257 Views
  • 2 replies
  • 0 helpfuls

Resolved! Public ip of personal dev instance

I am doing a POC on my personal dev instance to integrate a third party application. The SOAP apis of third party application are being used. However when i am calling them from instance, the request is getting blocked. As per the third party app man...

Arpit Modi1 by Tera Contributor
  • 2072 Views
  • 14 replies
  • 9 helpfuls