I want to enable AI Search on the kb_home page

[kuroiwa]

I want to enable AI Search on the page with the URL below.
 "service-now.com/esc?id=kb_home"

Is there a way to enable AI Search on the page above?
Can AI Search be enabled for the widget's "knowledge homepage search"?
Please let me know if there is another way to enable it.

Thank you.

[Subhankar Pram2]

1. Service Portal > Portals > Knowledge Portal.
2. On the form, select Enable AI Search.
3. In the Search Application field, select the search application configuration to use for the portal
4. In the Search Results Configuration field, select the search results configuration to enable for the portal.
5. Select Update.

[Swapna Koneru]

But, Enable AI Search checkbox is not present on Knowledge Portal form. Actually, full AI Search configuration is not showing up.

Please see the screenshot attached.

[Swapna Koneru]

But, Enable AI Search checkbox is not present on Knowledge Portal form. Actually whole AI Search configuration section is not showing up on the Knowledge Portal form.

Please see the screenshot attached for same.

[Ravi Chandra_K]

Hello @Swapna Koneru 

Is the plugin responsible for AI search installed in the Instance?

If it's installed, try to configure the form using form layout and see if the check box is present 

Please Mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra