Multiple RITM from 1 REQ depending on checkboxes

[Naveen87]

Hi Guys. 

I really need your help here. 

I have 4 checkboxes. Each check have different approver.

If 2 or more checkbox are selected then 2 or more RITM needs to be created and goes to respective approver. Once approved it will create individual TASK.

Somebody will help me with this Plz.

Please share screenshot of code or workflow that work for this request.

Thank u 

[Naveen20]

You can have a business rule on update. In the conditions add the 4 checkboxes with value changes condition. In the advanced tab add the script by checking the values of 4 checkboxes and if selected are more than or equal to 2 write the script creating individual tasks.

[AbhishekGardade · Accepted solution]

Hello Naveen,

With Standard Service Request, If you are creating new RITM for each checkbox , then each checkbox must have catalog item attached to it and indirectly that catalog item may have workflow attached to it.

If you are using common worklow for all catalog items/checkboxs, then you can check the catalog item and depending upon you can create a approval bu using if condition to check cat item or checkbox selected and you can add approval.

You can write Business rule for creating RITM based on checkboxs.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Ankita Gupte]

Hi Naveen,

How to link catalog item to check box variable?