Surveys are automatically getting canceled , What would be the reason?

[Nithin12]

Hi Community,

Few Surveys are automatically getting cancelled by system, What would be the reason.

Due date I have mentioned as 0 days: 0 hours:0 min.

But still few surveys are going to cancel state and other few are still ready to take state even after completion of due date.

Thanks.

DiscussDeveloper CommunityServiceNow Community

[Nia McCash · Accepted solution]

For those surveys that are still ready to take even after the due date has passed, there is a Cancel Expired Assessments scheduled job that sets the surveys to expired but, by default, it only runs once every 30 days.   You can find the out-of-box scheduled job at https://[instance].service-now.com/nav_to.do?uri=sys_trigger.do?sys_id=e8785d109f233100736af84bc42e7...

[Nithin12]

Great, That's what I was looking for .

Thanks Nia.