We have a need for a user with the 'user_admin' role to be able to grant CSM roles to CSM licensed users. However, the user in question gets a not authorized message when trying to add any CSM roles to any users. The user can add the 'itil' role to a...
Password2 field in Flow Designer not supporting any field types from Catalog variables. I am using "Create User" from Microsoft AD spoke, Password2 data pill is not picking any of the variable types including Poweshell Output. Please let me know if t...
Does anyone have experience/examples of integrating Stonebranch UAC to create incidents in ServiceNow? I am new admin and struggling with getting the Basic User credentials as I don't know if I have to give that user an ITIL license to make it work? ...
How can we do parallel approvals in the flow designer? I have tried using "do the following in the parallel" but it doesn't work.
We want to be to present the content of a pdf in the knowledge base article. We put in the iframe source code to present the pdf. It works in draft mode. When we submit the article, it loses one line of iframe code: the src line with the url address ...
When I click get OAuth token getting the error like below.
I have to override the reference qualifier of 'assigned to' for one of the child table of task. The assigned to should show only active users that are part of assignment group selected . How to achieve this?
Hi, we are having table pm_project, in which as per requested we have added a new Choice "On Hold",But now it is throwing error, we tried to change the value of these but none of this workedWe have gone through this KB Article https://support.service...
In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...
where can we configure the Error message when clicking the move attachments button on agent workspace. Please assist me on this. @Community Alums @Ankur Bawiskar
I am looking for a Digital signature functionality in ServiceNow Portal widget. Here is the requirement 1) User will login to ServiceNow. Landed in portal page2) Select some products to buy3) Before clicking on proceed to checkout / payment button (T...
Use case:- Create 4 catalog tasks whenever a new record is entered in sc_req_item table. The Task 2 will only be created if state of Task 1 is set to Closed Complete and so on for other tasks. But Task 4 must be created with Short Description 'Checkb...
Hi All,I have written the below code. Output is coming correctly. How should I return the sys_id so that it should visible in the reference qualifier field.getProduct: function() { var accounts = current.account; var platform = curre...
Hello, in my PDI I created a script based Metric Definition to calculate a value instead of a duration.This metric definition was not executed and did not create metric instances upon changes to the field in the change request record. It started to w...
Hello, I am currently working on the training module (Integrating with ServiceNow; Exercise: Create an inbound web service) and the script that is provided is invalid. I am looking for some help/guidance on how to fix it so I can move forward with th...
