Hi Community, We have defined a couple of orphan rules to create tasks and it works perfectly. Now, we would like to define the fields in the orphan rule and can't find where.Do you know how we can populate the short description without building a bu...
Hi everyone, I was wondering—since reference qualifiers aren’t supported in ATFs, what do you think about using a Record query to check if certain fields in sys_dictionary table have reference qualifiers? Could this be a workaround for testing them, ...
How can I create the same functionality as an Approval Coordinator in Workflow Editor? My key issue is that I need to run multiple individual or group approvals in parallel. In Flow Designer, if I try to create parallel approval activities, the funct...
Hi Community, In ui builder, I want to run an 'onclick' script when any content in a container is clicked. The container component does not have an event tagged to it. How can I achieve this. I duplicated the 'Container' UX Macroponent Definition of ...
Has anyone gotten the AI Search Results Actions working correctly with a knowledge search? I've tried using OOTB and tried a variety of actions (navigation, ec_navigation, view_article) along with multiple pages (kb_article, kb_article_view), differe...
Getting below error from portalScenario:i have created one widget in 'Knowledge Management - Service Portal' application and doing GlideRecord from table 'u_kb_template_test_article' which in global application.I have granted the access from table an...
Hello All,I need your help in CSDM 4.0 Hierarchy relationship? Is it Business Application or Business Service would be a Parent? I am really confused which one to be parent and child?Is there any example which can show which one to be choose as Paren...
I want Reattestation to send an email to the end users once in a year from the date of first attestation for reminding them to attest the asset to them in the My asset portal. On Hardware asset table field is avaliable. As below I am attaching scre...
Hello Team, im devops enginner I want to intergrate my service now with Aws Account , so for that i need to install this plugin AWS Service Management Connector so I came accross to service store mine service now is free tier devloper one can I can i...
I have a flow designer which trigger weekly that will create an asset task for a hardware record, any recommendations on how to prevent creating another asset task when there is an existing asset task in record?
Hi all, We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available fo...
Hello experts, I can't figure what I'm doing wrong. I have a UI Action that calls a Script Include. When I log my Script Include, I'm seeing the correct value returning, but when I set up alerts in my UI Action, the alerts are returning null. Scrip...
I have requirement to create problem from incident. I know there is out of the box button is there but that is not asking for conformation. Upon confirmation given only problem should get created. i have created new ui action for same but both ui act...
Hi, I'm currently working on creating an inbound email flow for incoming replies to cases (or rather, a custom case type based on CSM cases). The people replying will not be ServiceNow users, to them, all interactions are done via email (agents use t...
I have a scripted REST API that makes 3 internal API calls to the AWA Agent API, AWA Assign API and the AWA Inbox Actions API, one after the other in the script. I am getting inconsistent results with this and have discovered that the REST calls are ...
