Good morning! We are a K-12 school district currently using ITSM & HRSM to manage staff (teachers, administrators & corporate) support and requests across 7 departments. We are at a point where we need to look at assigning IT assets directly to stud...
Who Is This Article For? This guide is designed for ServiceNow administrators, developers, and IT professionals who aim to simplify the record creation process for end users, learn how to build and customize Record Producers in ServiceNow, enhance wo...
We have recently activated the SNC Access Control Plugin. Our Info Sec Team would like to be able to search the log file best suited to identify the support personnel that have accessed the system and what action were taken when they did, Any suggest...
Hi, Is there any possibility that a newly created sys_id could accidentally overlap with a sys_id that exists in another instance? We are concerned that if the same sys_id happens to exist in the development instance and the production instance, the ...
Hi, I am trying to find the reason why an user can access to a email record.What I have expected is the user cannot access to the email but the user can do actually.So, I have run the access analyzer and the result is curious. Debug log for all ACLs ...
Hello, I've tried to implement some variant of CryptoJS for making an authentication token. The problem is when i run the code snippet below I encounter this error: Evaluator.evaluateString() problem: java.lang.SecurityException: Encountered scriptab...
Hi Team, I have a token from GitHub and needs to call the GitHub URL using Flow Designer Actions.We need to pass token as Form variable and it should be as password and not visible.Can you tell how to achieve this?We have created custom Action but no...
After upgrading to Xanadu, platform analytics data visualization rill down will go to classic list instead of the previous platform analytics workspace list. Before upgrading to Xanadu: when we click "view all" in a list type report/data visualizati...
Hi All,How I can show subscription button only on knowledge category not on knowledge base/article. Thanks,Sam
Hi, I would like to know how to find scripts which call a script include. I have to change the script include for a reason but I need to check if there is any script calling it which I don't know. Best Regards, Kohei
Hello, I was wondering if there was a way (outside of Imports) to have the 'Insert' feature copy all the information from a Hardware Asset and all the information from the related CI? For example, if I purchase 10 identical computers and input inform...
am working in UI Builder, where I am using a form component inside a modal dialog. The form is dynamically bound to a Glide form data resource, with sections, fields, and serialization changes. However, when I click the button to open the modal dialo...
Hi, I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it. I can see the entry created in sy...
How can I add the ability to create a New Record from any of the Dependencies [cards] when performing a BIA Dependency Assessment?Example: There is the Ability to AddI need to also provide the Ability to Create a new record based on the Dependency {c...
Hi Team,I am using REST API to get data from tables.However, it seems in case of nor records found in particular time range, API returns 404 and below response. { "error": { "message": "No Record found", "detail": "Records matchin...