What is Persona?

sarab
Kilo Contributor

‎07-28-2020 12:22 AM

Hi everyone,

Can anybody please tell me what is Persona in ServiceNow and how can we create and use it. Do we need to activate any plugin or enable any property fro using them?

I am unable to find any helpful article or video related to this.

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sarab
Kilo Contributor
In response to Ankur Bawiskar

‎07-28-2020 01:22 AM

Hi Ankur,

Thanks for the reply. So i went through the links you shared and as per my understanding persona is role based profile. We create a group with specific role and user and call it persona. Right?

Let suppose i want my service catalog to be visible to a particular persona. So in this case i'll defining that persona in user criteria of that catalog.

Please correct me if i am wrong.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to sarab

‎07-28-2020 02:09 AM

Hi Sarab,

Even I haven't explored on that topic.

But from what the links tell your understanding seems correct.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Hitoshi Ozawa
Giga Sage
Giga Sage

‎07-28-2020 02:26 AM

>We create a group with specific role and user and call it persona.

It's the other way around. Persona is just an tool to define possible groups. You gather information on realistic users and find common characteristics to define groups and roles.

That is, you create a persona first and then define group and roles based on it.

>Let suppose i want my service catalog to be visible to a particular persona. So in this case i'll defining that persona in user criteria of that catalog.

The first part is correct on having service catalog visible to a particular persona. In this case, you'll be defining groups and roles to assign to the service catalog.