When I include a link, e.g., <a href="path/to/my/uri">Hello</a>, in the Virtual Agent Table response script, the link is displayed as plain text. How to allow Virtual Agent to render the link? Below is my response configuration. I have set the gl...
version: Madrid quick question about out of box for ITBM & Service Portal: submitted demands/ideas do not show up for the submitter via the Service Portal as do Requests or Incidents? So a submitter isnt able to view status of a submitted demand o...
$window.location.reload() only works in chrome and not in IE have tried: location.reload(true);window.location.href = window.location.href;anyone else experienced the same or similar, and has anyone solved this?
What is the difference between Fixed scripts & background Scripts ? can anyone please tell what is the exact difference i read many articles but didn't get those. i am Expecting exact difference. Thank you in advance.
Hello there, I've been doing some testing in preparation for explicit roles, and I've installed the Explicit Roles plug-in in one of my sub-prod instances. In another sub-prod, I've installed CSM. The behaviour I'm seeing is that with just the plug-i...
Hello, Can i ask the community for assistance as im trying to create flow via the Flow Designer and i cannot find the Requested Item Table as i need to perform a trigger and update on the record. Thanks for your help all. Jerry
It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...
I have created a widget called "Action" which contains 2 buttons on the request table. when the user submits the request ticket I want to show the widget with 20 seconds of time delay. How to do that?
There are two ways to set up SAML authentication:(1) How to register IdP in Multi-Provider SSO-> Identity Providers.→ Probably the function originally used when registering multiple IdPs.Register ADFS as an IdP here and set it to use that IdP.(2) How...
Hi all, has anybody ever included CMDB tables in global search and evaluated a performance impact? If yes, how many CI records that was? We are interested in that but want to know some long-term experience with it. Thanks, Dominik
When searching from the Portal and displaying knowledge articles in the search results,What items are the knowledge articles displayed based on?※ Update date? Number of applicable keywords? If the same keyword is registered in the meta field or the f...
I think I'm running into some conflicts with UI policies, not sure how to resolve... I created a variable set for shipping/delivery information. The first variable there asks if the end-user is in our home office campus. The yes/no there drives wha...
I have just activated the 'ServiceNow Portal Designer', I have selected Designer from the below screenshot: I have noticed from the choices I am missing the Service Portal Index option which was available in my developer instance, do I need to a...
Hi Expertise, I need to fetch reference field(like caller) data such as location which is stored in sys_user table and then I have to use this location in catalog client script. so please could anyone suggest me how to achieve this one. I tried getRe...
Hello everyone,have somebody implemented en inbound email action that adds a CC user from email to the watch list field in case or incident form?I created a new one but it is not working: I added this code in the actions tab: (function runAction(/*G...
