I am using getReference on Catalog Client Script to get information about the Requester from sys_user and i get sysid of the location field. is there a way to get the Value instead of the sysid? any help would be appreciated here is the script belo...
Hi, I'm currently preparing ServiceNow Instance for SanDiego upgrade and I have sys_choice table for Resolved Conflict. While comparing the Base Table vs Customized I'm faced with Dilemma of which one should I keep and what reasons should I base on s...
Hi everyone, I have an existential question about variable sets and best practices : Let's imagine that I have 3 variables A, B and C. The 3 variables will be common to several catalog items, but for many catalog items, I'd like to display only A an...
I would like to create a table to use the service catalog I have exported the table items to a spreadsheet, but the amount of items is so large that it is very difficult to register them using the GUI! Is there an easy way to create tables by importi...
I want to override the Reference Qualifier from a parent table, but I want to run the Reference qualifier of the child table conditionally, if the condition is false I want it to run the Reference Qualifier of the parent table. Thanks in advance!
Hi, Basically, I have created an inbound action of type “Reply Email”. So if any email is coming from a particular address, it should send a reply email with content and link to a catalog form. This link should be dynamic based on instance(Dev, Test,...
Hi Expert, I have written the below code in Email script to get the accept and reject button. But both button is not visible.Please check what is wrong give me any clue? Here attached the button screenshot var apButStr = '<div><a href="mailto:now05...
Hello there, I wonder if you could configure Azure and ServiceNow in such a way that you would be able to use the Azure AD as a Data Source. I do not have much experience with Azure / Azure AD, so I do not know if that is even theoretical possible. ...
Suppose the following table is created and data is set. In this case, we would like to use ACLs to control whether the data can be displayed or not at the record level. For example, we would like to control that "columnC = "0" is hidden for users wit...
Q1. PerformanceRegarding performance, are there any paid options to improve performance when the condition is not good?Also, if there is no paid option, is there anything we can do ourselves? Q2. BackupRegarding the restoration from backup performed ...
I am trying to concatenate two string fields and nothing seems to be working. Anyone have any idea
SAM issue: OKTA SSO Integration: Oauth authorization token expires too quickly (30mins) and causes scheduled jobs to fail before they can be completed. Does not appear to be using the refresh token to stay alive. Any advice, or should this go to HI S...
Hello All, Can someone please advise me how to show the most frequently searched items below Global Search box on the Service Portal ? (it should come as 'Suggested Searches' for end user.) Also it should be clickable. Thanks,Pooja
Hi All - Actually is it a good practise to report on m2m Tables in prod environments?
I have a requirement to validate XML request payload against the WSDL before sending Outbound SOAP request. e.g. checking mandatory attributes, attribute length, minimum/maximum occurrence, etc. The XML validation against WSDL is available in SOAP UI...
