knowledge management taxonomy
I am looking for taxonomy ideas for our Knowledge Articles. Can anyone share an examples or categories?
Forum Posts
Resolved! Do a Requester need a license to create an KB Article?
Hi We would like to create a separeted Knowledge Base for an individual User Group. The members of this Group are only Requesters in the subscription Level of the Servicenow Plattform. I can configure user criteria for read access and contribute acce...
Resolved! Setting current date and time in a Flow
OK. I know this should be real simple but not getting the code to work. I am setting a date field using a script instead of a data pill in one of the steps in a flow using the following code: var invite_dt = gs.nowDateTime(); return invite_dt; The s...
Flow - Setting Subflow Output Value within a Loop
Hello, I have a subflow that contains a Do Until loop, and within that loop a custom action (REST) that has outputs. I want to pass those values out of the subflow but the 'Assign Subflow Outputs' does not appear to be working, no values are being se...
how to modify uri_ref or uri in the notifications
How to find the script for ${URI_REF} in the platform. we want to modify it according to our business need. as it is global change we cannot create custom URL in each notification. we have 500+ notifications
Resolved! How to clear the Error Message popup previously?? (It keeps stacking up when hit the error and the first error unable to clear)
Hi Guys, I have a OnSubmit Client Scripts as below, tried to add in "g_form.clearMessages();" in order to clear the precious error messages, but it still leaving the first error on top and unable to clear it. (If I remove the "g_form.clearMessages();...
How to call outbound RestAPI with NTLM authentication
I need to call a RestAPI which requires Windows authentication. How to solve it if REST MessageNew record definition does not support this kind of authentication? I have prepared a Service account in same domain for this purposes and I can provide cr...
org.apache.commons.httpclient.HttpException: java.security.cert.CertificateException: No subject alternative names present
While executing 3rd Party rest apis with basic auth I am getting the following error:Tried setting the system property "com.glide.communications.httpclient.verify_hostname" to false. After setting this faced with the issue "No Certificate issuer fo...
Resolved! How can we achieve pagination in a SOAP request?
How can we overcome the default hard-limit of 250 records for a single SOAP request? If so, how can we achieve it using pagination or through other means? Please share an example of pagination using SOAP if applicable. Here is the endpoint https://ex...
Resolved! How to set value of reference field using cart API
Hi All, I am using cart API to create an RITM.Ran the below code in after BR.I am able to set the values of all the string fields except reference field.May I know what is wrong with my code "u_manager_name" is a string field of remote table and I a...
Resolved! Service Portal : How can we help: how to make this text align to the left and change font size
Hi, How is it possible to make the text "How can we help you?" align to the left and change the font size of the text? Best regards,
Resolved! FlowDesigner Error: Error occured while inserting record
My goal is to create a Flow, that is triggered by a Record Producer with a mandatory attachment. The record created by the Record Producer could have multiple attachments and at least one. For Each attachment I want to create a Data Source Record and...
Resolved! Automate adding members to group
Hi guys, Using flow designer, how can I automate the fulfilling of a catalog task that adds users to different groups. The request contains a list collector of all the groups the user needs to be added. Below is the flow, I can't seem to select the g...
Should Record Watch work on any table?
I'm trying to setup some favorites functionality for a portal using the sp_log table to store the 'favorites' (rather than creating a custom table). This table works well for me because it has all of the attributes I would need anyways (the user, the...
SLA notifications not visible in activity log
Hi everyone I recently noticed that our SLA reminder mails (notification triggered by events in workflow) are not shown in the activity log on the Incidents even though they are sent/received. All other notifications related to the Incidents and requ...
