Creating a Custom Role

DishiG · ‎02-11-2025

Is it advisable to create a custom role other than the OOTB roles and assign privileges to that role?

I am creating a use case of Employee onboarding and offboarding in Service Now. Are there any OOTB HR roles available that I can use in my use case?

Dr Atul G- LNG · ‎02-11-2025

Hi @DishiG

Prefer to go as much as OOTB, creating a new role needs work to set ACL or BR or another assignment. There are OOTB roles available under HRSD.

https://InstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_role_list.do%3Fsysparm_query%3DnameLIKEHR%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎02-19-2025

Hi @DishiG

sn_hr_sp.admin: Administrator in the HR Service Portal application scope (now the Employee Center and Employee Center Core application scopes)
sn_hr_sp.esc_admin: Administrator for the ESC portal (i.e., can configure/build ESC) within the the HR Service Portal application scope. These are now the EC portal and EC application scopes.

The reason is you just installed - 'Human Resources: Service Portal'

When you install 'Human Resources Scoped App: Core" then you see many role, like i shared.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ankur Bawiskar · ‎02-11-2025

@DishiG

Did you check docs for this functionality?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

AshishKM · ‎02-11-2025

Hi @DishiG ,

Yes, creating the new role and assigning those to new groups/or/user that depends on business need if ootb roles are not sufficient to fulfil the desire result or org wants to restrict the general use of roles.

As its not given that which application you are using for this onboarding and offboarding, is it custom or HRSD, HRSD application has various roles for different persona, please check and try to align your use case with ootb roles ( if applicable else create new roles).

-Thanks,

AshishKM

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Dr Atul G- LNG · ‎02-11-2025

Hi @DishiG

Prefer to go as much as OOTB, creating a new role needs work to set ACL or BR or another assignment. There are OOTB roles available under HRSD.

https://InstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_role_list.do%3Fsysparm_query%3DnameLIKEHR%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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DishiG · ‎02-19-2025

Hi @Dr Atul G- LNG
I can see numerous roles related to HR in the screenshot shared by you. But I have only two roles in my instance. What could be the possible reason for that? What solution can be adapted?

Please see the image attached.