Creating a Custom Role

[DishiG]

Is it advisable to create a custom role other than the OOTB roles and assign privileges to that role?

I am creating a use case of Employee onboarding and offboarding in Service Now. Are there any OOTB HR roles available that I can use in my use case?

[Dr Atul G- LNG · Accepted solution]

Hi @DishiG 

Prefer to go as much as OOTB, creating a new role needs work to set ACL or BR or another assignment. There are OOTB roles available under HRSD.

https://InstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_role_list.do%3Fsysparm_query%3DnameLIKEHR%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

[Dr Atul G- LNG · Accepted solution]

Hi @DishiG 

• sn_hr_sp.admin:  Administrator in the HR Service Portal application scope (now the Employee Center and Employee Center Core application scopes)
• sn_hr_sp.esc_admin:  Administrator for the ESC portal (i.e., can configure/build ESC) within the the HR Service Portal application scope.  These are now the EC portal and EC application scopes.  

The reason is you just installed - 'Human Resources: Service Portal'

When you install 'Human Resources Scoped App: Core" then you see many role, like i shared.