Financial Service operations insurance
what is a generalised architecture for FSO Insurance claim and complaint
Forum Posts
Two Instances of ServiceNow
My company uses a third party for some of its IT needs and they use ServiceNow. If we get our own instance of ServiceNow, will the two be able to talk to each other? Would we be able to assign tickets to each other across instances?
report (score) twice in a dashboard - one is updated, other not
Hello, I've added a (report) score twice in a dashboard, with same properties. When i enter the dashboard both values are ok and equal. But if I select an area in an area from one another pie visual I have, one visual gets updated the other not. Can ...
LDAP integration
Hello everyone,I am trying to setup a LDAP integration in my test environmentFor test and practicing purposes, we will not use a MID server but i want for the time being connecting to an Online LDAP Test Server I’ve got this error when try to create ...
Process Data Analysis
Hi , I am asked to do Process Data Analysis in existing servicenow instance . Here is the sample . Please help me how to proceed with this scenario Incident Form – View and view rulesCurrent State:There are 53 fields which includes 110 custom field...
Resolved! Session Timeout
Hi Team, Anyone explain the difference between the extend session and session expired? Thanks,Naresh,
why is my language turning chineese or french
the globe shows i am set for English but the content of the course turns chineese ... Why
Important to ask detailed and specific questions.
Are there any specific tasks that are particularly time-consuming or error-prone?
Any recommendation for automation workflow requirement's?
Hi, I am starting to manage a new service now deployment project. Looking for a template to capture customer requirements for automating ITSO type of activities. (For example create a new project in AWS). Any recommendations for a template?Thanks Ode...
Resolved! Best structure to handle Public vs Private content
What is the best structure to handle public (content available to all office staff and field staff) and private (limited access to content - only for specific people) content in the knowledge base? Would it be have two separate knowledge bases (one f...
Does anyone know how to retrieve past instances?
I would like to know how to find my instances. I made several different apps/workflows yesterday, but now when I logon I can't find them. If someone would like to guide me, or share some information on how to retrieve previous work I would really app...
Subscription Management
Hi all, The Subscription Management dashboard shows "250 purchased" licenses for ITSM module, but "0 allocated".That's impossible since I know several users are handling change requests and incidents.I need to count how many licenses we are currently...
what are the ways to migrate the data from third party to servicenow
could someone please help me what are the ways to migrate the data from third party to servicenow?
Business Case
Hello I work for an NHS Trust in the UK and would like to know if anyone has a business case that they can share for ITAM that we are looking to implement in Digital Services. Or if you can point me in the right direction please. Thanks you.
CSM Standard V7 - PROD19278 - Included product
Hi Everyone, I am looking for a ServiceNow product including CSM (for ticketing) and ITSM (for CMDB Management mainly).I have found the product CSM Standard V7 "PROD19278 ", which includes CSM and IT Service Management.Do you know if the IT Service M...
