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Two Instances of ServiceNow

My company uses a third party for some of its IT needs and they use ServiceNow.  If we get our own instance of ServiceNow, will the two be able to talk to each other?  Would we be able to assign tickets to each other across instances?  

LDAP integration

Hello everyone,I am trying to setup a LDAP integration in my test environmentFor test and practicing purposes, we will not use a MID server but i want for the time being connecting to an Online LDAP Test Server I’ve got this error when try to create ...

sofianemahe_0-1729002983678.png sofianemahe_2-1729002567078.png

Process Data Analysis

Hi ,  I  am asked to do Process Data Analysis in existing servicenow instance . Here is the sample . Please help me how to proceed with this scenario Incident Form – View and view rulesCurrent State:There are 53 fields which includes 110 custom field...

Resolved! Session Timeout

Hi Team, Anyone explain the difference between the extend session and session expired? Thanks,Naresh,

Nare by Tera Contributor
  • 714 Views
  • 2 replies
  • 1 helpfuls

Resolved! Best structure to handle Public vs Private content

What is the best structure to handle public (content available to all office staff and field staff) and private (limited access to content - only for specific people) content in the knowledge base? Would it be have two separate knowledge bases (one f...

AtifAslam by Tera Contributor
  • 621 Views
  • 2 replies
  • 1 helpfuls

Does anyone know how to retrieve past instances?

I would like to know how to find my instances. I made several different apps/workflows yesterday, but now when I logon I can't find them. If someone would like to guide me, or share some information on how to retrieve previous work I would really app...

TamaraA by Tera Contributor
  • 326 Views
  • 2 replies
  • 2 helpfuls

Subscription Management

Hi all, The Subscription Management dashboard shows "250 purchased" licenses for ITSM module, but "0 allocated".That's impossible since I know several users are handling change requests and incidents.I need to count how many licenses we are currently...

Tommaso2 by Tera Expert
  • 370 Views
  • 2 replies
  • 1 helpfuls

Business Case

Hello I work for an NHS Trust in the UK and would like to know if anyone has a business case that they can share for ITAM that we are looking to implement in Digital Services.  Or if you can point me in the right direction please.  Thanks you. 

camelias by Kilo Contributor
  • 483 Views
  • 3 replies
  • 0 helpfuls

CSM Standard V7 - PROD19278 - Included product

Hi Everyone, I am looking for a ServiceNow product including CSM (for ticketing) and ITSM (for CMDB Management mainly).I have found the product CSM Standard V7 "PROD19278 ", which includes CSM and IT Service Management.Do you know if the IT Service M...

Arthur GYt by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls
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