I am a professional BA with 13 years of IT experience but I am very new to ServiceNow. I am seeking for a mentor who can guide me how to start my journey with ServiceNow. I am lost in the knowledge sea and done have a clear roadmap.
Hi All, We have a requirement to get active configuration item based on the service in change request. Then need to fetch the assignment group supporting this CI and active user from assignment group dynamically.Please help if anyone has created cust...
what is a generalised architecture for FSO Insurance claim and complaint
My company uses a third party for some of its IT needs and they use ServiceNow. If we get our own instance of ServiceNow, will the two be able to talk to each other? Would we be able to assign tickets to each other across instances?
Hello, I've added a (report) score twice in a dashboard, with same properties. When i enter the dashboard both values are ok and equal. But if I select an area in an area from one another pie visual I have, one visual gets updated the other not. Can ...
Hello everyone,I am trying to setup a LDAP integration in my test environmentFor test and practicing purposes, we will not use a MID server but i want for the time being connecting to an Online LDAP Test Server I’ve got this error when try to create ...
Hi , I am asked to do Process Data Analysis in existing servicenow instance . Here is the sample . Please help me how to proceed with this scenario Incident Form – View and view rulesCurrent State:There are 53 fields which includes 110 custom field...
Hi Team, Anyone explain the difference between the extend session and session expired? Thanks,Naresh,
the globe shows i am set for English but the content of the course turns chineese ... Why
Are there any specific tasks that are particularly time-consuming or error-prone?
Hi, I am starting to manage a new service now deployment project. Looking for a template to capture customer requirements for automating ITSO type of activities. (For example create a new project in AWS). Any recommendations for a template?Thanks Ode...
What is the best structure to handle public (content available to all office staff and field staff) and private (limited access to content - only for specific people) content in the knowledge base? Would it be have two separate knowledge bases (one f...
I would like to know how to find my instances. I made several different apps/workflows yesterday, but now when I logon I can't find them. If someone would like to guide me, or share some information on how to retrieve previous work I would really app...
Hi all, The Subscription Management dashboard shows "250 purchased" licenses for ITSM module, but "0 allocated".That's impossible since I know several users are handling change requests and incidents.I need to count how many licenses we are currently...
could someone please help me what are the ways to migrate the data from third party to servicenow?